How to Work With Us

We make it easy to engage our team in offering Three flexible services options designed to match your needs:

1. Block of Hours (BoH)

Purchase a pre-set number of hours that can be used for any of our services.

• Includes real-time usage reporting so you can track exactly how your hours are spent.

• Hours can be topped up anytime and are valid for 365 days from purchase.

• We’ll notify you when 80% of your hours are used.

• Ideal if you want us to augment your technical team regularly or as needed throughout the year.

2. Scope-Based Projects

If you can define a clear scope of work, we can provide a fixed-price quote with standard terms.

• Best suited for:

  • Assessments

  • Wireless surveys

  • Audits

  • Compliance work

  • Fixed-term projects

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• Gives you predictable costs with clearly defined deliverables.

3. 24/7 NMS - Fixed Monthly Managed or SmartKitCloud Services + BoH to handle ad-hoc activities

We’ll work with you to tailor a package that fits your operational needs, then provide:

• Monthly pricing

• Term length

• Service Level Agreement (SLA) criteria

Typical services include:

• 24/7 network monitoring and management

• Backup and restoration

• Ongoing system updates and security

  
  

4. Simply Purchase Products

• SmartKits
• MVE Server
• OEM Equipment
• Hardware / Software....Any combination of the above :-) 

Why Work With Completely Managed Inc.?

We Service OT & IT Customers from top to bottom! We’re here to keep your operations monitored, connected, secure, and running smoothly — whether you’re managing a single site, multiple facilities, or complex industrial control systems. Our job is to bridge the gap between OT and IT, so you get a seamless, reliable network that supports your business goals and meets industry compliance.

Customers work with us because we:

• Keep things running – 24/7 monitoring, management, and support for your network, servers, and systems.

• Protect your operations – Cybersecurity, backups, and recovery solutions designed for industrial and corporate environments.

• Design and build – Everything from new ICS network architecture to wireless, copper, and fiber installations.

• Support compliance – IEC 62443 audits, assessments, and implementations that meet industry standards.

• Make it visual & manageable – Our LANAWARE platform puts all your assets, performance data, and security status in one place.

• Deploy anywhere – With solutions like Xperience SmartKits, we make technology portable for fast rollouts and demonstrations.

• Host securely – Our private, redundant data centre offers safe, reliable hosting for critical systems.

What We Offer

1. Managed Services

• 24/7 network and device monitoring

• Backup and restoration

• System patching and updates

• Asset tracking and health reporting

2. Cybersecurity & Compliance

• IEC 62443-aligned assessments

• Security audits and vulnerability reporting

• Network segmentation and hardening

• Ongoing compliance support

3. Design & Deployment

• ICS network design and implementation

• Wireless, copper, and fiber infrastructure installs

• Server and virtualization setup (on-prem & cloud)

• OS and application deployment

4. LANAWARE & SmartKit Cloud services

• Real-time monitoring and visual network mapping

• Purdue model alignment for OT/IT segmentation

• Integrated backup management

• Automated reporting and security alerts

5. Specialty Solutions

• SmartKits for portable, rapid tech deployment - custom designed and built for your needs.

  • SmartKitCloud.com to completely turn-key manage a single SmartKit or a large fleet

• Managed Virtualization Engine for small-plant compute needs

• Custom software tools developed in-house

We work with all kinds of customers — large and small, across most all verticals and industries. Even though we’re a smaller organization, our skills and expertise have earned us strong, long-term relationships with some of the largest companies in North America.

No matter the size of the customer, we treat everyone with the same care and attention, bringing a “small business, family-style” approach to every relationship. You’ll never feel like a number in a queue with us. We have distinct skills and responsibilities, we all share one common rule: when you need us, we're on it!

Please feel free to review the verticals we currently support — and know that every customer we work with is considered a VIP.

Our Partner Ecosystem

Completely Managed Inc. works closely with a select network of trusted technology partners. We help each partner expand their capabilities and augment their technical expertise, taking on projects that originate directly from them. 

Our experience spans virtually every area of IT and OT, and there’s no topic or challenge we can’t handle.

Below are some of the manufacturers and technology providers we are most closely aligned with:

Cisco Systems Inc.

• Premier Partner with numerous CCNP/CCIE certifications and designations.

• Deep involvement with Cisco DEVNET, allowing us to leverage advanced development, integration, and automation capabilities.

• Expertise spans enterprise networking, security, collaboration, and data center solutions.

Meraki (Cisco Division)

• Certified in Meraki technologies with the same high level of Cisco expertise.

• Skilled in designing and deploying Meraki cloud-managed networking solutions for secure, scalable environments.

Fortinet

• A Fabric Partner — meaning our integration with Fortinet’s security architecture goes beyond hardware.

• Certified engineers for deployment, configuration, and optimization of Fortinet hardware and software portfolios.

• Highly skilled in weaving Fortinet’s platform into complex OT/IT environments for unified security.

Inductive Automation (Makers of Ignition)

• Certified to design, implement, and support Ignition SCADA solutions for a variety of industrial applications.

• Experienced in integrating Ignition into customer equipment and our own Managed Virtualization Engine (MVE) server solutions.

Microsoft / VMware / Linux / Docker

• Certified specialists in each platform, able to design, install, and manage environments in standalone or hybrid configurations.

• Expertise in high-availability (HA) and redundancy — including OS failover, SQL clustering, and HA virtualization for critical OT/IT workloads.

• Support for environments running EWS, OWS, Rockwell Logix Suite, Ignition, and more.

Ekahau Wireless Surveying

• Certified engineers with significant investment in Ekahau software and hardware tools.

• Capable of delivering detailed wireless assessments and surveys for coverage optimization and interference resolution.

Broad Technical Experience

Beyond our formal partnerships, we have worked with nearly every networking product on the market. Our skills cover:

• Servers, desktops, and workstations

• Wireless networks and endpoint devices

• Copper and fiber networking

• Video and collaboration solutions

• Full-stack integration for IT and OT environments

Whether the requirement is design, configuration, deployment, or ongoing support, Completely Managed Inc. has the experience and certifications to deliver.

Are you placing an order for a previously designed (or existing) SmartKit? or are you looking to have a custom designed SmartKit that is based on your own hardware/software and services?

The difference? 

Either you seen a SmartKit at a Show/Event and want to oder this exact one "as it is" for your needs.

Otherwise, 

SmartKits are not off-the-shelf solutions. Each model is engineered from the ground up to meet your exact requirements. From product placement, clearances to mounting. Product and feature layouts and every detail is measured, secured, and designed with a full 360° consideration process. For this reason, SmartKits are rarely—if ever—reused from previous designs.  This process involves a design phase, an approval phase and the ordering phase.  

If you are looking to order an existing SmartKit, depending on QTY and our Stock, this can happen within a few weeks.

Please Click to send an email to:   sales@completelymanaged.com 

or click HERE  to complete the initial form.

If you are looking to have a custom SmartKit designed, please see below:

Email Us:   sales@completelymanaged.com

Step 1: Concept Discussion

We begin with a collaborative discussion to understand your needs and objectives.

• Define the purpose of the SmartKit.

• Outline required hardware and software features.

• Specify device makes, models, and integrations.

Our team will assist in drafting a clear requirements scope to ensure nothing is missed.

Step 2: Design & Pre-Engineering

Completely Managed Inc. will prepare a detailed Paid / Design Scope with clear objectives and criteria. 

This stage includes:

• A wireframe representation of your SmartKit.

• 3D design, CAD and engineered component layouts.

• Mounting locations and design considerations for each piece of hardware.

Important: This step does not include manufacturing. It is a pre-engineering phase, providing you with designs, specifications, and a breakdown of costs and conditions required to proceed with the stated minimum production order.

Step 3: Placing the Order

Upon the approval of the Design and Scope, you can place your orders. 

This stage finalizes:

• The agreed-upon design and specifications.

• Required quantities, configuration and timelines

• Determine required Warranty, Support & SmartKitCloud services / options.

• Based on the above, we will provide you with Pricing, terms, and conditions.

Step 4: Production & Delivery

Your SmartKit is manufactured precisely to the specifications outlined in Step 3.

• Materials are sourced, engineered, and assembled.

• Production timelines vary based on design complexity and component availability.

• Typical turnaround: 8-12 weeks from the date that we receive all required metals and 3rd party equipment

  • (exact timelines are confirmed during the proposal process).

✅ Outcome: You receive fully engineered, custom-built SmartKit(s) tailored to your operational needs—designed, mounted, and delivered with precision.

A Note on Shipping:  

Completely Managed Inc. will ship products inside and outside of Canada; However, all local and international shipping logistics must be paid & coordinated directly by the purchasing customer. This includes arranging couriers or freight services, handling all transport and/or customs paperwork, along with covering any associated costs, duties, tariffs, brokerage fees, taxes, import approvals, or unforeseen cross-border charges. 

At the customer’s direction, Completely Managed will securely package and prepare the shipment for pickup, and will make the goods available to the customer’s chosen carrier. Ownership and responsibility for the shipment transfers to the customer once the package is released to their arranged shipping provider. Tracking, Followup, boarder request/issues etc. are the responsibility of the customer and not Completely Managed Inc.

Yes — Completely Managed Inc. will ship products inside and outside of Canada; However, all local and international shipping logistics must be paid & coordinated directly by the purchasing customer. This includes arranging couriers or freight services, handling all transport and/or customs paperwork, along with covering any associated costs, duties, tariffs, brokerage fees, taxes, import approvals, or unforeseen cross-border charges. 

At the customer’s direction, Completely Managed will securely package and prepare the shipment for pickup, and will make the goods available to the customer’s chosen carrier. Ownership and responsibility for the shipment transfers to the customer once the package is released to their arranged shipping provider. Tracking, Followup, boarder request/issues etc. are the responsibility of the customer and not Completely Managed Inc.